Sony Refuses to Offer Refund for PlayStation Game Fraudulently Purchased by Hacker

Sony has got itself in hot water with one of its users, after enforcing a strict anti-refund policy even though the company itself had acknowledged that he had been hacked and payments had been made using his credit card without his permission.
A PS4 owner going by the name of “Pockets” received an email from Sony after explaining that funds had been taken out of his bank account by the company without his permission. After researching, the company discovered that the payments were made using a console that wasn’t registered under the user’s name, as it featured a completely different serial code. The user, who had seemingly hacked into Pockets’ account and obtained his personal information, had used his money to purchase Middle-earth: Shadow of Mordor for the PS3 – a console that Pockets doesn’t even own.
Despite acknowledging that the game was purchased fraudulently, Sony then stated that the company does not offer refunds for PSN purchases, therefore meaning that he would not receive his money back. Pockets then contacted Sony’s customer service, with the company again stating that they did believe the game was purchased without his permission, though they had no “proof” regarding the matter and, according to Pockets during the phone call, had not proceeded to investigate the method further.
“Your company policy is effectively ‘we’re just going to assume all of our customers are lying at every possible opportunity, and even if we assume something is fraud, we’re still going to assume that they’re lying,’” Pockets says during the call.